Making calls to customer service a little easier.
Callnav is designed to help consumers. We have all experienced the frustration of calling company helplines that give you a range of options and send you down a call tree. The frustration of calling these numbers is caused by not knowing what the options are, having to listen to the prompts every time and then getting to the bottom only to find out that there is a long queue or the offices are closed. Callnav aims to make this experience a little less stressful for consumers. We are looking to provide better visibility for consumers and potentially encourage organisations to improve the phone services that they offer.
Callnav hopes to become your "go to" place before you pick up the phone to call for service
- See the call tree before dialling
- Prepare for a call, have the required information ready
- Get to where you want to go quicker
- Spend less time hanging on
- Explore metrics
We will be publishing the call trees of all popular organisations' phone lines so that consumers can visualise what they are going to be faced with before making the call.
- Help your customers, by sharing your call tree
- Verify your call tree
- Automate IVR testing
- Benchmark your call tree against other organisations
Occasionally companies make mistakes with their call options, and Callnav will help to expose these, so that companies can quickly correct them. Also, Callnav's technology is used directly by some companies to improve the experience of their customers.
Callnav is like satnav for your calls to contact centres.Colin, Founder
Callnav is an automated system for "spidering" call trees. Callnav has been developed in the UK.